FAQ Page

/FAQ Page
FAQ Page2016-11-18T21:20:38+00:00
Refund policy – Botswana2018-12-20T12:37:48+00:00

Is there a refund in case I cannot join?

If for any reason you are unable to attend the trip, you can cancel your registration via email (hello@swissphotoclub.com).

Here are the conditions for a refund after booking the trip:

<270 days: 20% handling fee will be deducted 270 - 180 days: 80% of the amount will be withheld 179 - 0 days: 100% of the amount will be retained Tickets can be resold.

Balloon Rides – Can I decide later2018-11-13T12:18:37+00:00

Yes sure, but we do not recommend this. June is a very high season for the region, so if you postpone your decision to last minute, there is a high chance that we might not be able to arrange you to be in the same basket together with the instructor and the rest of the group. However, we will try regardless:)

Balloon rides – What if I’m afraid of heights or get airsick in planes?2018-11-12T16:46:58+00:00

Flying in a high sided balloon basket is not like standing in a roof or a high ladder. You don’t get that vertigo feeling. It is more like the ground is unfolding beneath you and because you are moving with the wind, there is no wind blowing. The basket does not rock or sway so you can’t possibly fall out.

You will not get airsick: The turbulence which usually causes motion sickness is completely absent in a balloon ride, as the balloon proceeds with the airflow. The flight of a balloon is almost too smooth to describe.

Any age limit for balloon rides?2018-11-12T16:52:14+00:00

Children below age of 6 are not accepted in the balloon rides. Because of the height of the basket, they will have difficult time to see anything and enjoy the hot air balloon tour. They may also have difficulties to proceed with the landing process.

Balloon Tour Cancellations2018-11-12T16:40:32+00:00

Balloon tours are depending on weather conditions. Turkish Civil Aviation Authority has a Representation Office in Cappadocia that gives approval of balloon flights if the weather conditions are within limits. This applies to all hot air balloon companies in Cappadocia.

If there is a cancellation made by the Turkish Civil Aviation Authority (due to bad weather conditions), you can choose to be rescheduled to next morning subject to availability or get 100% payment refund.

Refund policy – Namibia2018-11-07T16:50:30+00:00

Is there a refund in case I cannot join?

If for any reason you are unable to attend the trip, you can cancel your registration via email (hello@swissphotoclub.com).

Here are the conditions for a refund after booking the trip:

> 180 days: 20% handling fee will be deducted
179 – 150 days: 80% of the amount will be withheld
149 – 0 days: 100% of the amount will be retained

Tickets can be resold.

Do you have a refund policy?2018-11-07T16:52:43+00:00

If for some reason you can’t make it on the trip, you can cancel your participation by simply sending an email to hello@swissphotoclub.com.

The following conditions apply to cancellations and booking changes for the trip:

> 30 Days: 20% of the price is held as cancellation

29 – 19 Days: 50% of the price is held as cancellation

18 – 0 Days: 100% of the price is held as cancellation

Tickets are not for resale.

Which languages will the workshops take place?2018-12-16T22:20:54+00:00

Unless otherwise stated in the course description, the group conversations will be in English.

Our instructors are all at least bi-lingual, so we will probably be able to help you in your own language in private, in case of any questions. Please check before registration if you do not feel comfortable in English.

Can I cancel my membership and get a refund?2018-05-28T16:58:42+00:00

You can see the full refund policy for membership here. In summary, you have the right to cancel your membership during the 14 days after the subscription begins, provided that you have not joined any member activities before your refund request.

After this 14 days period or after you join one of the members activities, refund is not possible, but of course you can cancel automatic renewal if you subscribed with your credit card.

Can I transfer my membership to someone else or can someone else join the workshop in my place?2018-05-28T16:54:38+00:00

No, the membership is strictly under your name.

Membership Automatic Renewal Opt-Out2018-05-28T16:52:09+00:00

You can opt-out of automatic renewal of your SPC Membership at any time, prior to the date you are charged for renewal.

Do you offer membership discounts for students?2018-05-28T16:50:10+00:00

Yes, we’re happy to offer 15% discount for students. Make sure to select bank transfer during checkout and then send a copy of your student card to hello@swissphotoclub.com.

What is the required level to join the member workshops2018-05-28T16:48:11+00:00

We recommend intermediate level – those who already took the beginners course and/or already familiar with your camera settings. If you’re a complete beginner, of course you can still become a member and benefit from the price reduction to one of our beginners courses before the workshops.

What are the advantages of becoming a member?2018-05-28T16:47:17+00:00

Free member workshops: At least 2 workshops per month for members only, on a variety of topics that you can join. Practice your photography with our instructors, get direct feedback, meet like minded fellow photography enthusiasts.

15% discount on all regular courses and 50% reduction on all Photo Awards submissions

Partner discounts from major photography retailers in Switzerland. Current list includes LIGHT + BYTE, Manfrotto, Sunsniper, Olympus, Tamron, NiSi, Gitzo and Photo Marlin in Basel. More brands & shops to be added soon.

Are there any requirements to join?2018-07-12T19:43:21+00:00

No. The application is open to everybody who have the passion for photography and learning. This trip is for beginners as well as for pros because we believe that we all have different talents and we can all learn from each other. Even though, a basic knowledge of photography is highly recommended.

Who can apply for the photography trip?2018-07-06T14:31:01+00:00

The application is open to everybody who have the passion for photography and learning. This trip is for beginners as well as for pros because we believe that we all have different talents and we can all learn from each other.

The application process also allows us to put together a heterogeneous group concerning age, gender, nationality, experience, skills and interests, yet homogenous concerning open-mindedness and choice of the nomadic/remote working lifestyle.

If you haven’t applied yet and want to join us in the future, please do so soon. Keep in mind that we plan this trip a long time ahead and chances to get on board AND get better deals are higher if you apply early.

What happens after my application?2018-07-13T18:29:48+00:00

Once we receive your payment, we will get back to you with a short survey or a call to get to know your preferences for language and accommodation. As the trip gets closer, we will keep in touch with you again to confirm the trip, introduce the instructors, update you on the progress and communicate the full program.

What are we looking for in the applications?2018-07-06T14:27:43+00:00

Given the incredible diversity we have among our students, we will try to create a homogenous and at the same time diverse group for our trip.

We will also use the information you provide us to arrange similar profiles stay in the same cabin.

I can’t make it on Friday 3 pm. Is there a way to join later?2018-08-22T16:52:16+00:00

Yes. Even though we highly recommend the city walk though beautiful Grimentz or a refreshment workshop on photography basics on Friday afternoon, the official programme and welcoming will start at 7 pm.

What are the rooms like?2018-08-22T16:51:12+00:00

The chalets are are fully equipped, each including a kitchen, 3 bathrooms, 4 bedrooms, coworking and lounge area, free parking and wifi.

Are there any additional charges?2018-07-06T14:28:09+00:00

No, we have included even the boarding fees to make sure there are no surprise charges.

Normally you should only pay for your dinners at the selected restaurants at our stops, where you can use your credit cards. Plus any other personal expenses of course.

Can I share a room / have my own room?2018-07-13T19:16:59+00:00

Yes, you can either apply for a private room, share it with your partner or friend or directly let us pick a match from the same sex for you. In case we run out of private rooms, we also will select another photography-enthusiast of the same gender for you.

Will there be other people?2018-07-13T19:17:10+00:00

No. This trip will be organized by and for Swiss Photo Club only.

Questions regularly asked2018-12-21T11:17:10+00:00

Your children must be at least 16 years old to join.

We want to offer the best conditions to all the participants. That’s the reason why the pets are unfortunately not accepted.

Allergies and/or food intolerances:
We take seriously your allergies/ intolerances. You could let us know about everything when we’ll contact you.

Additional photo equipment:
We have a partnership with great photography manufacturers. If you need to buy photo gear for your trip, do not hesitate to contact us and we will send you a quote (hello@swissphotoclub.com).

How about travel insurance?2018-08-27T14:13:11+00:00

There is no insurance included in the weekend photography trip. Please make sure you have health, travel and accident insurance coverage.

What are the activities of Swiss Photo Club?2018-04-12T18:44:49+00:00

Here is a summary of our activities, in Geneva, Lausanne and Zurich. Feel free to contact us if you have additional suggestions.

  • Group and private photography courses
  • Local photography competitions and exhibitions
  • Photo walks
  • Photography trips in Switzerland and abroad
  • Workshops and conferences with famous Photographers
  • Studio and equipment rental
  • … and the list goes on

Subscribe to our email list if you’d like to hear more.

What happens in case of emergencies?2018-07-06T14:36:29+00:00

We will ask you to give us a way to get in touch with a contact person of your choice before the trip.
You and your beloved ones can contact all of us during our trip and our team back in Geneva and Zurich.
In case of any special allergies or medical treatments, we highly recommend to contact your doctor before applying for the trip.
Swiss Photo Club does not provide any insurance.

How can I pay?2018-08-15T13:30:58+00:00

You can either pay via:

  • Credit Card (fastest/prefered option),
  • Bank Transfer (bank details – purpose: name sept trip)
  • Invoice (send us an email with full name and billing address)
  • Cash (get in contact with us to arrange an appointment)

In case of cancellation, please have a look at our Cancellation Policy in our General Terms and Conditions.


Where do the courses take place?2017-05-08T14:46:21+00:00

The exact location of each course is different – either at the studio of the instructor or a central meeting place in the town.

Feel free to get in touch with us if the exact location of the course is important for your registration.

What to bring?2018-07-06T14:37:11+00:00
  • Photography equipment for landscape and night photography (body, lenses, tripod, filters, strap, batteries, sd cards, etc.)
  • Laptop with Lightroom or Photoshop for the editing session (optional)
  • Warm clothes according to weather conditions

You will get a recommended packing list with your welcome information

Is my camera suitable for your courses?2017-01-05T18:54:50+00:00

Any camera that allows you to select shooting mode (P/A/S/M) is ok for the courses (except of mobile photography classes of course). The generation, brand, or sophistication of the camera is irrelevant but it can not be a compact pocket camera.

Feel free to email us your camera make and model. We will check its specification online and let you know if your camera is suitable for that particular course.

We can also arrange you a camera during the course – please check with us in advance so that we can reserve a Nikon or Canon for you.

What equipment do I need to bring?2017-01-05T18:55:42+00:00

Generally if you are coming to our photography course, you should bring your digital SLR camera with batteries fully charged, memory cards and at least one lens. Having said that you are welcome to bring as much equipment as you like.

Are there any breaks and refreshments?2017-01-05T18:55:51+00:00

We realize that maximum time anyone can focus on a subject is about 45 mins. So we will give a break about every hour to let you rest and digest all that you have learnt.

Please note that we don’t provide food for lunch, however there will be plenty of tea, coffee, water, biscuits, fruits and so forth available free of charge.

How can I pay by Bank Transfer or in cash?2018-08-15T14:18:47+00:00

If you’d like to pay by bank transfer, you can make it either by e-banking or from any post office (takes one day to reach us):

E-Banking (1 day):

Account owner: Swiss Photo Club
Address: Ruelle du Couchant 11, 1207 Geneva
IBAN: CH77 0483 5144 2006 1100 1

Pay at Post Office (2 days)

To pay at any post office, you can use the red payment slip below:

Important: Once you make the payment, please send the payment confirmation (either the pdf or just take a photo of the slip) and send it to contact@genevaphotoclub.com, so that we can approve your registration quickly.

I registered to the course, what now?2017-01-05T18:53:05+00:00

If you have registered and paid, just make sure to check your email a few days before the course. Our instructor will send you specific instructions about the course directly to your email (exact address, directions, what you have to bring with you, etc).

If you have registered but not paid yet, please make sure to transfer the payment or pay at any post office as soon as possible (you can use this payment slip). This is how you can secure your spot in the course.

Reschedule / Cancellation2017-01-05T18:53:49+00:00

Please see the relevant section in our terms and conditions page.

Which camera do you recommend for a beginner?2017-01-05T18:07:53+00:00
What happens after I buy the gift voucher?2017-01-05T18:23:20+00:00

You should receive the gift voucher within one day in your email in pdf format (generally much faster). If it’s very urgent, please contact us.

What happens if I’m late or miss a course?2017-01-05T18:08:17+00:00

We start classes promptly and keep to stated hours, please try to arrive 10 minutes earlier to prepare your camera and all the gear that you have.

If you are running late or can not find us, please let us know and call us at the phone number you have in your confirmation email.

If you find out that you can not make it on the day, we would appreciate if you notified us as soon as possible. If you wish we can try to make some alternative arrangements for you.

If you would like to cancel your attendance, try to give us enough notice we can offer you a full or partial refund. Please see our refunds and cancellation policy.

What happens if there is a change in the price of the course of the gift voucher?2017-01-05T18:45:05+00:00

If there is change of price in the type of course of your gift voucher, the value of your gift voucher will change accordingly.

So your gift voucher will remain valid regardless of any price change.

How do I use my Gift Voucher code?2017-01-05T18:29:49+00:00

You should enter the code on your voucher at the final payment screen of the registration process. It will count as payment.

Can I upgrade my voucher?2017-01-05T18:35:33+00:00

Absolutely. Just choose your course as normal and enter your code in the checkout. This will get you a reduction in the price equivalent to the value of your gift voucher. Then you can pay the difference in whichever method you prefer.